Customer Service Of The Year
Business: The Beckwith Butcher
What is your product, what services do you provide? The Beckwith Butcher offers only hormone free Beef, Chicken and Pork, since we believe eating meats raised with pesticides, herbicides, growth hormones, antibiotics, and other chemicals are not healthy, nor tasty! We believe that you should be able to walk into your local butcher shop to buy fresh meat . We offer 36 different kinds of inhouse made sausages, variety of hamburger patties and chicken burgers. We also offer a deli counter with various cold meats, and salads made from the Beckwith Kitchen and cheese counter – Our staff also make our famous twice backed potatoes and various items to put on your BBQ such as stuffed mushrooms, stuffed jalapeno peppers, stuffed dill pickles to name a few. we also carry a wide variety of sauces and condiments to accompany meal.
The Beckwith Butcher is also a distributor for the Traegar Smoker/BBQ and pellets.
Who are your clients? Community of Carleton Place and surrounding areas.
Why is customer service important to your business? (Who are the customers served? What are their needs? What are the challenges of serving them?) Many of our customers come looking for fresh meat and wanting good tasting product. With our many in house special items, we are sure to “meet” their needs. Without our valued customers we would not be in business. The challenges we face are some of the many dietary restrictions some people face. We endeavor to meet as many needs as possible. This past year it goes without saying that meeting the needs during COVID-19 has been challenging. From closing our store to walk in customers and only dealing with online and phone orders, to reopening and managing the number of customers and ensuring the abide but our safety requirements to ensure everyone’s safety.
In your opinion what is exceptional about the quality of service you offer? (What makes your business different from its competitors? Why should clients come here instead of somewhere else? What does your business do better than anyone else?) The Beckwith Butcher is your good ‘ole fashion butcher who carefully chooses your cuts of meat from swinging (air aged) beef, chooses quality over quantity and makes sure that our cuts are generous. Because your meal won’t taste great, if your meat doesn’t! The owner is very particular of the product that comes into his store and will not put out product that is not to his satisfaction. The staff strive to provide the best service possible offering advise on how to cook products to ensure the best results. If you don’t see what you want all you have to do is ask and they butchers will be please to cut meat to your specifications. These past year our staff have been outstanding during the COVID-19 outbreak, meeting every challenge along the way including isolating from family to ensure they, their co-worker (from both stores) as well as our customers were safe. They worked timelessly during the period we only dealt with online and phone requests to ensure orders were filled within an acceptable timely manner. We are a small business and without the support and loyalty of our staff, we would not be able to provide the service to our clients that we do.
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Business: The Granary
What is your product, what services do you provide? The Granary is your local health food store. We provide our customers with a dynamic selection of quality supplements, natural body care, specialty groceries and eco-friendly housewares. A focus on continued education and product knowledge allows us to provide customers with the answers they need to make the right product selections.
Who are your clients? Our customers span the spectrum of age, gender and needs. From seniors living their best life to new parents we serve a wide variety of people. The Granary is proud to be an all inclusive, welcoming business to everyone.
Why is customer service important to your business? (Who are the customers served? What are their needs? What are the challenges of serving them?) Customer service and a positive in store customer experience is of great important to The Granary because it is what sets us apart from big box stores and online retailers that often offer similar products. Getting to know our customers, not only enhances our ability to serve them but it contributes to a stronger community network in which we all benefit from. Many customers start their health food store journey because of an ailment or health complaint. One of the biggest challenges for us is encouraging people to be empowered for their own health.
In your opinion what is exceptional about the quality of service you offer? (What makes your business different from its competitors? Why should clients come here instead of somewhere else? What does your business do better than anyone else?) What is exceptional about the quality of service we offer is our ability to personalize our service to the needs of the customer. By knowing our customers and our products we are able to find tailored solutions for a variety of needs and budgets. We try hard to listen to customers in their suggestions and needs so we can constantly improve on our customer service. The Granary is solution based, not only in helping customers find health solutions but in finding the type of solutions customers seek to keep them coming back.