Team of the Year Nominees

Congratulations to all of the nominees in the Team of the Year category.

All Purpose Towing & Auto Sales
Baker Tilly REO LLP
Ewyn Weight Loss Studio
Lanark County Food Bank – The Hunger Stop
Ottawa Mortgage Market – Mortgage Alliance
Watersedge Massage Therapy & Wellness

All Purpose Towing & Auto Sales
“Peter has done so much for the community with his toy drive year after year! After 20 years in business he has been the most consistent dealership in the area!”
“All Purpose Towing has excellent customer service and does an amazing job of raising an amazing amount of toys for Xmas toys honest abs realible company”
“Excellent customer service and very caring individual”
“Peter has a heart of gold. A great family man. His toy drive every year is amazing!”
“Family business – cousins who now work together providing quality service to the community they grew up in and love.”
“He gives his money and tine to the town and to people in need he should be rewarded for this no one gives more”
“Excellent customer service. Reasonable pricing.”
“Peter is selfless. The first one to give back to the community Toy drive, numerous sponsorships etc) or lend a hand while operating a successful local business.”
“All Purpose Towing has been has been giving to our town for many years supporting many organizations. His toy drive at Christmas this past year helped 635 families. This toy drive has been happening for 15 years and just gets bigger .Whatever donations brought in he matches weather it is toys or gift cards. Pete has now partnered up with another outstanding company “Driveway Dave” also known in town as “Super Dave” who also gives to our community by helping our food bank in many ways. Last Christmas he did a food drive bringing in truck loads of food and $5000. to feed the less fortunate. Each day he would park at different businesses music playing, his group of volunteer elves and Santa to make it fun for the children as well.. He requested donations to the food bank on his birthday rather than gifts. Bringing in close to $1000. I think this year these two teaming up will be dynamite for our town. They are the most selfless individuals and this town is lucky to have such a GREAT team. Anxiously waiting to see all the good this team will continue to bring to our town in the future. I believe they should both be recognized.”

We asked All Purpose Towing:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
Our business is auto sales in towing we have been in business for 21 years here in Carleton Place where I was born and raised.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
We sell used cars boats we do 24 hour towing we provide financing and warranty on our vehichles.

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
We are a huge community supporter with hockey our huge annual toy drive etc.

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for
clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
We love to go above and beyond for our customers and provide service they can trust.

Baker Tilly REO LLP
“I would like to nominate the Baker Tilly REO team for the Team of the Year Nomination.
The REO team has a positive outlook and attitude enabling them to deliver excellent services to the heart of the community and is truly admirable in their constant strive to improve. They bring a thoughtful approach to leadership but equally a willingness to learn. They take the time to listen but take initiative with determination when needed. Whether working with individuals, entrepreneurs or businesses of all sizes they look to find the best outcome for all involved and truly exemplify the core values of the firm.
At the individual level, they strive to brighten up each other’s day and the nature of working remotely has renewed their spirit for cooperation and collaboration. At the services level, they ensure the delivery of high-quality services, ensuring appropriate support and advise is given, and going above and beyond for their clients when needed.
Management, in particular, continue to take an active role in the success of their co-op students. Students are welcomed through orientation, formal and social Teams meetings, coaching meetings, sharing of favorite study tips and encouraged to collaborate with each other and support each other through their studies.
The members of the REO team exhibit exemplary leadership, professionalism and effective teamwork during these trying times. They remained cheerful, upbeat and positive even when the team struggled with delivery dates and additional responsibilities that the pandemic added to their days such as home schooling. They worked tirelessly to raise the level of knowledge of complex problems as a result of the pandemic and took the time to ensure all would benefit from it.
All members of the REO team possess tangible characteristics like intelligence, tact, decisiveness and responsibility. Of greater importance are their tangible characteristics which include work ethic, dedication, commitment, resilience, integrity, honesty, respect, empathy and we can’t forget the humor.
They are honest, friendly and considerate in nature as a whole. I believe the time has arrived to formally acknowledge the enriched contributions the REO team makes to this community with the services it provides. I ask the community to join me in celebrating the accomplishments of the Baker Tilly REO team!”

We asked Baker Tilly REO LLP:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
Baker Tilly REO is a six partner locally owned Chartered Professional Accounting Firm with over 40 staff in offices in Carleton Place, Cobden, Winchester and Morrisburg. We are an independent member of Baker Tilly Canada. With member firms from coast to coast, we are one of the country’s largest associations of Chartered Professional Accounting firms. With an international network, we have a longstanding reputation for value-added audit, tax, and advisory solutions.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
Our offices serve as primary business advisers to companies at all stages of their development from emerging and owner-managed businesses to large private companies in the agriculture, construction, manufacturing, retail, professional services, and not-for-profit services. We also assist individuals with their personal tax returns, estate returns and tax planning.

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
It’s been another challenging year for businesses, especially for those of us that are considered essential services and have stayed open throughout the pandemic. We had to quickly pivot our business model to meet government restrictions while ensuring the safety of our clients and staff. We did this effectively while assisting our clients with new government programs such as Canada Emergency Rent Subsidy and Canada Emergency Wage Subsidy. We also hired four university co-op students and three full time positions to fill in necessary staffing gaps and ensure the future success of the firm.

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for
clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
We embrace a model of client-focused, partner-led service and believe that quality of life for our high-performance team is important. We have strong community roots and believe in providing our clients with high quality personalized services.

Ewyn Weight Loss Studio
“Carol and her team work tirelessly to provide a fun and engaged program to their clients. They are making a real difference in the personal health of the members of our community and they all do it with commitment and energy. They believe in the program they deliver and approach their customers with empathy and understanding.”

We asked Ewyn Weight Loss Studio:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
I opened Ewyn Weight Loss Studios CP in October 2018. I had been in the dental field for over 25 years and to make a long story short, I left because I was in a minor car accident and needed to find something a little less hard on the body. I heard of Ewyn Weight Loss Studios through a family member in southern Ontario who introduced me to some of their products which eventually lead to me following their program and changing my life! I love what I do because, as with dental hygiene, I get to help people improve their health while getting to know them on a more personal level. I started out with 1 staff member. I had thought of a few friends whom I knew might be ready for a career change and whom I felt would be an asset to my team. I did not want anyone who was not passionate about the job and doing it as a favour to me, so I just approached each friend with the intent to share my excitement and see how they respond. Two were very happy for me. Joanne on the other hand, a friend of mine since childhood, became just as excited as I was, and asked if I was hiring. It was my first major business decision after buying the franchise and is the reason we are such a success today! My next best decision came a year later when I hired Stacey, a client who along with Joanne, has been flexible, adaptable, dedicated, and loyal to me and our clients. They come in early and stay late to accommodate and are just an amazing team! We are ready to grow again and are searching for my next best decision! Lol

We went from helping 40 clients when COVID started to more than doubling that number. Not only have we supported our clients weight loss goals by providing them with real food meal plans to follow, supplements and products to support healthy weight loss and guidance on how much exercise to do for optimal results within our program but we’ve also been a safe place for people to drop in or schedule phone calls during what has been a very lonely time for many during the pandemic.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
Our clients are men and women of all ages who are feeling unhappy or unhealthy because of weight gain. From 10 lbs to lose to more than 300, the toll it takes on our mental health to not feel good about ourselves can be devastating. There are many reasons why someone may have gained more than they ever intended and getting rid of it when you don’t know much about nutrition vs exercise can make it extremely frustrating. At Ewyn Studios, we have an equation set out that makes it easy to see results. It involves 4 main pillars, a meal plan, one to one dietary coaching to adjust the plan as we see how your body responds, supplements to help the body function optimally and guidance on what type of exercise to do to see results. When you follow these 4 pillars, we can guarantee your weight loss! Our plan is a lifestyle change and it is so exciting to see clients embrace the changes necessary and watch their self-confidence grow as they achieve results they often didn’t believe were possible! It gives me goosebumps every time!

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
The last year has been a trying one for sure but through it all my staff and I have been so grateful to have been able to continue serving our clients pivoting to online when needed but continuing to grow when so many others were not able. Whenever we struggled to adjust and were tired or unsure how to make it work, hearing our clients express how much they needed us kept us motivated to find ways to improve and create systems to make it work in a more sustainable way. In doing so, we managed as a new franchise under the corporate umbrella, to remain in the top 5 monthly across Canada since part way through our first year, winning awards of recognition for second and third place overall for 2020 and 2021 respectively as well as an award for an outstanding staff member! We will be celebrating our third anniversary on October 18th!

Ewyn studios International is responsible for creating our products to assist in the success of our clients. Each year new products are added to our retail wall based on the feedback of the franchisees about the needs of our clients. For example, we have protein powder which helps for those who struggle to eat enough protin, BCAA’s to help maintain muscle mass during weight loss and help in muscle recovery when doing exercise, digestive enzymes for those with gut or absorption issues, magnesium to help improve bowel movement, sleep slimmer to help get into your recovery sleep, pre-workout, vitamins and omega 3’s and the list goes on. These are considered optional to our program and are available on an as needed basis. Anyone can come in and purchase from our retail products, but we do have a few special weight loss products reserved for our weight loss clients. Our newest product is being released this week and is Adrenal support!

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
The reason I think our business is so exceptional is because focussing on improving their health gives our clients a sense of control in at least one aspect of their lives in a time when we are overwhelmed with the pandemic. You just need to look at our Facebook page to see how inspirational and life changing this can be. Our clients thank us regularly for being a safe place to learn, for having the tough conversations they may not have wanted to hear at the time, for not giving up on them when they would have been ready to quit, for coming in early or staying late to be sure they can be coached, for calling and texting them for missed appointments because we care about their success but most amazingly for changing their lives! To hear they can now get on the floor to play with grandkids and get back up, no longer need an extender belt on an airplane, wedding bands fit again, fit back into a favourite article of clothing, to run a 10 k with fiends, improved intimacy with partner now that she’s comfortable in her skin and so many more! We have clients eager to put their journey on Facebook so they may inspire others to do as they’ve done because they realize the impact it can have. Our business has grown mainly from referrals from clients and there is no better compliment than that!

Lanark County Food Bank – The Hunger Stop
“I joined this team in March 2020 and continue to be awed. From the network of donations pick up drivers; the warehouse workers; client shoppers; the Board members; the cleaning staff; the gardeners; the manager; the fund raisers to the client delivery drivers, this hard working team is committed and dedicated to helping many in our community. They take the time, they share a smile, a moment and lend an ear in support to those in our community who reach out to them.”

We asked Lanark County Food Bank – The Hunger Stop:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
The Lanark County Food Bank – The Hunger Stop has been in operation since October 1988.
Our Vision is short and sweet – Communities without Hunger. Our Mission is to provide safe and nutritional food assistance to persons in need through donations, fundraising events, and by collaborating with community partners.

On a monthly basis we see an average 620 clients – 38 per cent of which are children. The goal is to supplement food requirements on a monthly basis – a typical order includes enough food for five days for each family member.

The Hunger Stop covers a large geographic area – Carleton Place, Mississippi Mills (Almonte, Clayton, Blakeney, Pakenham, Appleton & White Lake), Beckwith (Franktown & Ashton), and Innisville.
We have one full-time manager, a very hands on board and about 120 volunteers who put in almost 1,000 hours per month at the storefront, warehouse and farm.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
Our client is anyone who needs food and finds their budget has run out. They are generous of heart and short of funds. Countless times we hear them say that they don’t need a certain item and would like to leave it for someone else who needs it more than them. They are part of the community and, those who can, lend a hand when the Hunger Stop puts out a call for volunteers.

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
As if managing the Hunger Stop through Covid-19 wasn’t enough – including actually moving to 84 Mill St. in March of 2020 – the Lanark County Food Bank also applied for and received funding to start our own organic farm on a two acres of donated land in Blakeney. The harvest to date tops two tons and we have yet to start weighing squash.

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
What makes the Lanark County Food Bank unique is its volunteers and the huge community support we receive. Whether through time, funding or food and garden produce donations – the Hunger Stop enjoys an abundance of support that creates a strong foundation from which to serve the community. We can not say Thank You enough!

Ottawa Mortgage Market – Mortgage Alliance
“This year has been a challenging year for the mortgage industry as the need to navigate new legislation and rule changes to mortgages became difficult and the COVID restrictions called for new ways to conduct business. Many people in our community have experienced difficulties from the effects of COVID and the team at OMM has helped countless people get back on track without judgement and with tremendous patience and understanding.
This year the team grew considerably to include 7 agents and 2 full-time office administrators.
It can be an overwhelming time for many and this team continues to provide their essential service without fail.”
“Donna often works with young people and/or people in difficult financial situations and she consistently, without effort, provides the highest customer service.
Donna has always provided this high level of service, but since the the onset of the COVID economy, many families, business owners and individuals have suffered tremendous financial strain. Many people have suffered extreme anxiety, stress, and emotional struggle through this very difficult time. Donna’s ability to put people at ease given her natural character to be empathetic and patient, coupled with her true talent for financial strategy, experience and financial expertise has resulted in word spreading and her business to grow.
Donna’s expertise and experience has provided her the skills and knowledge to navigate new mortgage rules and ever-changing lender rules to find strategic and creative strategies of recovery for those whose financial survival, sometimes, depends on it.
Donna has a history of giving much of her time and financial support to her community. Her never ending support of the business community is clear with her nearly 15 years on the Board of the Chamber. She supports 100 Women Who Care of Lanark County, and countless other smaller community organizations with worthwhile causes.
On top of rating in the top 5% in all of Canada, of successful mortgage agents in Mortgage Alliance, Donna provides mentorship, training and support for 6 other mortgage agents on her team. Some who are new and others who are seasoned. She is respectfully regarded in her industry and has grown her business and team exponentially this year.
Newgate180 Addiction Solutions faced a difficult mortgage dilemma as a not-for-profit and even though we are a treatment centre, we get classified as a group home with lenders, which is not always a benefit. The demand for our services has dramatically increased during COVID and addiction, anxiety and depression has skyrocketed. Donna took the stress and anxiety away and found a fantastic solution so that we could focus on providing the service of those in need. She not only found multiple mortgage solutions, which gave us choice, but one in particular with a great rate and favourable terms.
This year, especially, Donna has earned the title of Business of the year with her company Ottawa Mortgage Market Team.
I along with my Board is tremendously thankful!”

We asked Ottawa Mortgage Market – Mortgage Alliance:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
The Ottawa Mortgage Market – Mortgage Alliance was originally a sole proprietorship and incorporated this year. The business has existed since October 2012 and began with one agent. Over the past 9 years, the business has grown to included 7 independent mortgage agents in total and 2 full-time office administrators. One administrator is a staff member and one is a contractor.

The Ottawa Mortgage Market provides sound financial/mortgage advice to all members of the community.
The team members provide counsel on topics such as mortgages for property purchases, mortgage renewals, debt strategy using home equity, credit recovery using short term alternative lending strategies, private mortgage investment, commercial mortgages, reverse mortgages, construction financing and personal financial coaching.

It is our mission to guide our clients to a better financial position by leveraging their investment in their homes and income properties.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
Due to the vast and varied list of services we offer, our clients really are everyone in the community. We have coached many first time home-buyers in a strategy to get into their first home; provided aging seniors with an option to stay in their home; assisted countless buyers to upsize; saved clients from losing their homes; relieved the stress of over-extended credit and avoided the risk of bankruptcy; and provided many people with alternative options for investing in private mortgages.
Our clients do business with us because we are transparent and communicate in plain and clear language easy to understand. We are patient and understanding, empathetic, non-judgemental and knowledgeable.
Our team of agents is made up of varying years of experience, but when there is one of us, there is all of us working on a file.
Our clients will report that we respond quickly and we strive to have every client feel like their file is our only file. Our clients appreciate being kept up to date on the progress of their file and in return our clients are very responsive to work with.
We feel that providing our service to our community is to give back to those who give to us.

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
This year was a pivotal year in our success. The business incorporated, grew in agents, doubled the number of clients served and has achieved Regional President’s Club status with year to date results in the top 5% of Mortgage Alliance – the largest brokerage of mortgage originators in Canada.

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
The Ottawa Mortgage Market is unique in their approach to finding solutions and engaging with clients. We are highly responsive, and relentless to find the best, most economical solutions for our clients. Other mortgage agents/brokers often find the easiest solution which is not always the best solution. We don’t quit until the best solution is found. We tirelessly search for lenders for difficult cases.
The members of this team are motivated by the satisfaction of our clients.

The smiles, the relief, the achievements that our clients feel; we feel. We earn a living doing our job, but we are fulfilled by what we do for the lives of our clients.

Client Google reviews:

‘I connected with Donna in 2016 to see about becoming a home owner. She told me exactly what I needed to do, was honest that it would take some time. She explained everything in great detail and always made herself available to talk and answer question. 5 years later, I am a home owner. Without her help I wouldn’t be able to say this. There is so much involved, so many hoops to jump through, and all in an immensely competitive market. She helped get me here AND she got me the best mortgage rate.’

‘I have 2 sons that recently purchased properties and we were referred to Donna McDonald from a friend of ours. We were extremely pleased at the level of service which we received. The mortgages took a lot of time to secure and finalize due to the nature of the properties but Donna and her staff were there with my son’s best interests in mind. They are extremely knowledgeable in the mortgage business, and I would not hesitate in referring them to anyone that I know.’

‘We were tremendously impressed with our experience working with Donna and her team- in the process of renewing our Mortgage. Donna secured a favorable interest rate and terms, she and her team were professional, engaging, responsive and effective in all aspects of their respective roles. Very quick to respond to questions, patient with explaining process, strategic in dealing with institutions and on target with all commitments. As a business owner, I value this type of professionalism and have a keen eye for competence and excellence. Donna and her team exemplifies the very best of business excellence. Support local businesses! Particularly when they offer superior service over the larger competition. Obviously, we recommend Donna and her team highly.’

‘Donna is theeee BEST!!!(and her assistant Christa is awesome too!) As a first time home owner it can be a very overwhelming time. Donna has the knowledge to put that stress at ease and reassures you of any insecurities you might have. She treats you like family and always has your best interest at heart. I have and will continue to recommend Donna.’

Watersedge Massage Therapy & Wellness
“The team at Watersedge are outstanding, each one offering a different expertise.
Reiki, reflexology, prenatal massage, acupunctured, hot stone. and deep tissue massage are just a few experiences that they offer. The clinic has work hard during the pandemic to make their team and clients safe and keep them healthy. The clinic offers online booking which makes it easy for everyone to book. The team has many years of combined experience and are constantly upgrading and learning. Watersedge is a community player raising money over the year for local charities and people in need. Watersedge team will help you relax, get some balance or relieve muscle pain the team! They are awesome!”

We asked Watersedge Massage Therapy & Wellness:
1. Tell us about your business (what do you do, how many years, how many staff, what are your products and services, goals and ambitions)
WatersEdge is definitely the little clinic that delivers big! We have been open for 3 1/5 years now, although we collectively have over 40 -some experience between us!
We offer a vast array of Registered Massage Therapy services,as well as Reiki/Reflexology and Indian Head Massage. We also offer WatersEdge bath and body products ( bath salts & bombs, muscle balm, lavender eye pillows etc) as well as RockTape and Yoga Balls for working out those muscle knots
There are 3 RMT’s on site Michele Eno RN, RMT; Dawson Webb RMT, Brittany O’Brien RMT ( she’s also a Doula !) and Linda MacFarlane who is a Reiki Master and Certified Reflexologist.
Our goal is to provide a safe and welcoming environment and the best, most effective treatments possible.

2. Tell us about your clients (who are your clients and why do they use your services, what makes them important/special for your business?)
Our clients come from far and wide; many from Kanata, Smiths Falls and Almonte. We even have a couple from Renfrew and several who arrive from the UK to visit family and their visit is not complete without at least two trips for massage with us
The majority of our business comes from referrals, which is the highest compliment we can imagine. Not only are these personal referrals, but as well we get some from local family doctors, chiropractors and dentists ( TMJ treatment)

3. Tell us about your important achievements this year (ie. awards, recognition, new products, job creation, community involvement, keeping your sanity)
This past year we were nominated for and received the Readers Choice Award, Diamond Level in 3 categories !! Best Massage Clinic, Best Massage Therapist Dawson Webb and Best Alternative Health Practitioner Linda MacFarlane.

4. In your opinion what is exceptional about your business and what do your clients say/tell you about your business? (what makes your business unique, how do you go above and beyond for clients, feedback you get from clients, what motivates you to continue, milestones and achievements)
Clients have told us that they love coming to see us and refer us because we provide a warm, safe and welcoming environment. That they feel comfortable and not judged and feel a sense of calm and relaxation upon entering the clinic They like the fact that we offer so many different types of treaments; both relaxation ( Hot Stone, Specialty Spa) and Injury related, along with Reiki and Reflexology. Also that we provide lots of Complementary treatments, such as ultrasound, acupuncture, taping and cupping. Some clients have also mentioned that they love the fact the fact that you can see any of us, we are not “proprietal ” in our care. Having a mix of ages and both male and female therapists has also been mentiond and that we all offer something unique in our treatments.
Our extremely easy to use ONLINE BOOKING system is also a big hit! We offer Seniors and Verterans Discount, Gift Certificates and Dawson offers Direct Billing. One of the hallmarks that sets us apart is that you will receive the treatment and the pressure that you want, not what we decide you want. We truly prefer you to get immediate benefit from your treatment, not spend two days just recovering from it!

We are continually upgrading our skills and thinking of new, exciting treatments. We hope that within the next few months to be able to offer Aromatherapy Massage and early next year, have an onsite Registered Aromatherapist ( Michele). Linda has recently added a 2 hour Total Zen treatment that is hugely popular and once the Covid restrictions ease, we will able to proceed with the 30 minute Stress Buster Massage that we were working on pre-pandemic..

Twice a year we run campaigns to raise money for the Lanark Food Bank, The Hunger Stop. Last December we were able to donate more than double the previous campaigns, something we are very proud of.

Except for the first lockdown for 10 weeks, we have been open during the Covid pandemic. Despite being open 7 days a week, most weeks, we have a long waiting list, which is why we hired another therapist, Brittany O’Brien this past July to help us keep up with the demand. Each therapist brings their own unique talents, experience and personality and it works beautifully. I feel very blessed to work with such fabulous people and we all appreciate our wonderful clients so very much

Our Motto is … relax…renew…revive…and we look forward to having the opportunity to offer it to you!